Mailing Equipment and Software Technical Support
Available 24/7 365
|
|
|
Support and Parts are available for all products
listed on this web site.
Rena, Accufast, Secap, Bryce, Scriptomatic, Datatech, Formax, Satori Software, BCC Software
|
|
|
|
Dealers!
Save Money and free your staff by letting us handle Support and Training! Please call 215-774-1405
|
|
1) Remote Support, Assistance, Training and Operator backup!: Having trouble getting your address printer working with your software, need extra training or assistance? We can help! Please call for information, pricing (starting at $30), and availability 866-471-6764. Click Here to Start a remote session!
- We can connect remotely to your PC and provide assistance, support or training. You can watch and see exactly what needs to be done on your own PC.
- Printer Driver Installation.
- Microsoft Word Mail Merge to your printer.
- Satori Software Bulk Mailer assistance and training.
- BCC Software Mail Manager 2010 and LE setup, training, and assistance.
- FlexMail, Ink.Jet, jet.engine.gui,, yes we can help
- Datatech Smart Addresser 2020 setup, training, and assistance. (Coming Soon!)
- Printing suddenly come to a crawl and your not sure why? We can fix it!
- Don’t want to pay your local company $100 and up for training? We can do it much cheaper and we won’t even be in the way of the monitor!
- You connect remotely to one of our support technicians computers
- You can watch and take notes while we guide you along! See list above for some of the possibilities. We have listed just a few of the possibilities at this time.
- Need a 2nd operator on call for when your current software operator is out!? We can help, and be there to help get your mail out! Per incident or save and purchase a yearly backup operator plan and never outsourcer the job again! Call for details.
2) Toll Free 1-866-471-6764 * (see note’s)
|
|
M-F
8 AM - 8 PM EST
|
Saturday
9 AM - 5 PM EST
|
Sunday
9 AM - 1 PM EST
|
After Hours up to 9 PM EST
|
After 9 PM EST
|
US National Holiday (post office closed)
|
|
Client in good standings
|
1st 10 Min FREE $25 over 10 Min **
|
$50
|
$70
|
add $30
|
add $100
|
add $100
|
|
Non Client **
|
1st 2 Min. FREE $45 over 10 Min. **
|
$75 **
|
$100 **
|
add $60
|
add $150
|
add $150
|
* (charged per incident, resolved or not, no guaranty, and or warranty, we reserve ALL rights to change policy, and billing)
** (This fee can be waved if the question and answer is under 5 minutes 10 max. or ordering parts subject to approval)
3) Live Chat Support
|
|
M-F
8 AM - 8 PM EST
|
Saturday
9 AM - 5 PM EST
|
Sunday
9 AM - 1 PM EST
|
After Hours up to 9 PM EST
|
After 9 PM EST
|
US National Holiday (post office closed)
|
|
Client in good standings
|
FREE
|
$20
|
$40
|
add $10
|
add $30
|
add $60
|
|
Non Client
|
FREE
|
$40
|
$65
|
add $30
|
add $75
|
add $90
|
4) E-mail support via Support Form or E-mail Free for (Client in good standings) others will be given estimate. All RA’s must be submitted via the support form, and approved before being sent back
5) Operator Manuals Now Available in our Online Store!
6) On Site or In Shop: On Site for PA Pennsylvania, NJ New Jersey, DE Delaware, and MD Maryland
- On Site: $95 per hour. For on site the clock starts ticking the moment our technician leaves our office.
- In Shop: $95 per hour. Please call for a RA number! This option is very popular due to high service rates, lack of service, and poor service in some areas of the country
|
* All Prices, terms and conditions are subject to change without notice!
